Claims Process

Your claim, our priority—support every step of the way

Notify your insurer straight away

You need to notify your insurer immediately about the possible claim.

As a CEAS member, providing immediate notice means contacting a member of the Aon Claims team and providing details of the circumstance.

Typical claim process

In most cases the Aon team member will ask you to complete a claim form.
You'll be asked to support the claim form with any relevant documentation e.g. letter of complaint from client or client’s solicitor, copy of terms of engagement etc.
When Aon receive the completed claim form and supporting documentation, copies of all documentation will be forwarded to the insurer for consideration.
Depending on the particular circumstances, the insurer may appoint a legal adviser from its designated panel of legal advisers.
Aon will be advised of the insurer’s actions and will communicate relevant information back to you. Negotiations will continue until the situation is resolved.
Resolution may well involve you, the insurer, the appointed legal adviser, a representative of the CEAS Claims Committee and the Aon Claims Team.

Claims team and support

The Aon claims team works with members of the CEAS claims committee and the legal advisers appointed by insurers to achieve the best outcome for you if you need to make a claim against any of your CEAS arranged insurance policies.

Aon New Zealand has a claims team dedicated to managing the claims of those of its consulting professional clients insured by way of membership of CEAS or other society groups representing other professional disciplines.

The Aon claims team is headed by claims manager Gaynor Roberts — a qualified legal executive who has over 30 years insurance experience. Gaynor has worked exclusively for the last 15 years in the administration of professional indemnity and associated liability insurance claims for members of the societies to which Aon provides insurance consulting services.

In addition to the services offered by the Aon claims team, CEAS also provides members with peer support through the Claims Committee, formed by CEAS board members Hayden Cate and Brett Walshe. They are available to provide technical support and advice to both you and the Aon claims team when insurers need to better understand the circumstances surrounding your particular claim.

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