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Claims team

Aon New Zealand has a four person claims team dedicated to managing the claims of those of its consulting professional clients insured by way of membership of CEAS or other society groups representing other professional disciplines.

The team is headed by claims manager Gaynor Roberts — a qualified legal executive who has over 30 years insurance experience. Gaynor has worked exclusively for the last 10 years in the administration of professional indemnity and associated liability insurance claims for members of the societies to which Aon provides insurance consulting services.

How to make a claim

If you'd like to make a claim, please call 04 819 4000 or contact one of our claims team members below.

Image of Gaynor Roberts

Gaynor Roberts

Claims Manager

“I have over 30 years' experience handling insurance claims in the UK and in NZ , and have been assisting CEAS members with their professional indemnity claims since 2007. I am also the Claims Manager for the I&G insurance company”. 

Email Gaynor


Donald Rusere

Claims Broker

“I have been with AON for over 6 years, initially handling ACC claims. Since July 2015 I have been assisting CEAS members with their professional indemnity claims.”

Email Donald

 Renee Mark V1 B W

Renee Marks

Claims Broker

"I have recently immigrated from South Africa, where I had over 10 years' experience in the insurance industry. I am excited to be part of the Aon claims team assisting with CEAS claims"

Email Renee


CEAS Claims Committee

In addition to the service offered by the Aon Claims Team, CEAS also offers members peer support by way of the Claims Committee.

CEAS board members Paul Brimer and Ian Johnson are available to provide technical support and advice to both you and the Aon Claims Team at the time that insurers need to better understand the circumstances applying to your particular claim.